How to Do Customer Service in Facebook
Social media is a popular way to catch up with friends, meet new people and even talk to businesses. As an e-commerce store, having a Facebook account to offer customer support is one of the most important developments for a company to gain social media presence. With a bit of planning, and incorporating your social media strategy with your customer service team, you'll get through with it in no time. Here are some tips when doing customer service on facebook phone number.
Don't hide customer feedback
Regardless if it is true or not, don't remove customer messages with negative customer feedback. Interactions happen in an instant, so there is a good chance that the negative post you've just deleted can be seen by most of your followers. It is also unhelpful in your end because people might think that you are not willing to correct mistakes. Be cautious with your actions at all cost even when your customers are not.
If a customer leaves a bad feedback to your company, find a way to solve the problem or make amends by defending your company from false comments. Acknowledge happy customers If you see positive responses to your customer service efforts, don't leave this folks hanging. Acknowledge their presence to know that you received the message and appreciate doing business with them. It is a great way to end a positive interaction with your customers and keeps the online engagement. Simply saying a simple "Thank You" to the customer who are satisfied about your customer service can mean a lot to them. Ignore negative attitudes You simply can't please everyone. It's not always that you'll receive good and honest feedbacks. There may be times where you'll receive false, and negative issues. They could be complaining how bad your service is or how awful your products are. You won't be able to change their minds, so don't bother to respond to them directly. Doing that, you will encourage them to continue spamming to your page. To prevent this from happening, simply ignore what they are saying and focus more attention on the people who need it the most. Respond as fast as you can Try to be quick in responding to customer's needs on your e-commerce Facebook account. This is similar to leaving a telephone call on hold for hours. The longer you delay answering the customer's questions, the more you get them disgruntled, irritated; thus leave you with a negative feedback. In fact, your response speed can turn a customer's bad story into a happy one. Facebook is a popular social media for providing the best customer service for your e-commerce business. It's a line between getting noticed online and being buried like the rest. Integgris has a team of social media experts that can do just that. Contact Integgris to learn more about our social media services. Are you tired of the same old e-commerce software for your business? ACS is a multi-culture, multi-channel, multi-channel e-commerce software solution with 5,000 documented features, and built in integration to Microsoft Dynamics CRM, SharePoint, and SAP. Click here to get more information: facebook phone number
